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Let us know your query in as much detail as possible. We aim to reply by email within one working day, Monday to Friday.
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Find help with login details, assigning courses and downloading certificates below.
I didn't receive my login details
First, check your junk or spam folder, as our emails sometimes land there. If you still can't find them, you can reset your password at my1hs.com/forgotPassword.aspx using the email address you signed up with.
How do I allocate training to my staff?
Log in at my1hs.com and go to Company Management > User Management > Add New User. Enter the learner’s details and their own email address, tick Send Welcome Email, then save. Next, edit that user, find Manage User’s Training, choose the course under Apply Individual Module and click Apply.
How do I reset my password?
Head to my1hs.com/forgotPassword.aspx and enter the email address you signed up with. We'll send you a link to set a new password.
Which devices can I use?
You can study the course on a desktop, laptop, tablet or smartphone with a modern browser. Use a laptop or PC for the final assessment and certificate download.
Will my certificate be posted?
No. Certificates for all our courses are download-only. After passing, open Your Certificates on a laptop or PC to download your printable PDF. You can print a copy yourself if needed.
Detailed user instructions
New to the platform? Our step-by-step guide walks you through logging in, completing your course and downloading your certificate. Read the user instructions (PDF) →
Bulk & invoicing
Buying 10 or more places? Ask us about bulk pricing. Need to pay by invoice or purchase order? Available on orders of 20 or more.
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