Booking Terms & Conditions
These terms govern the purchase and use of our online fire safety courses. Please read them carefully before placing a booking. By completing a purchase you agree to be bound by the terms set out below.
About us
Our courses are provided by MBM Ventures LLC, trading as Online CPD Academy ("we", "us", "our"). Fire Marshal Training is a trading name operated as part of Online CPD Academy. If you have any questions about these terms or about a course you have booked, you can contact us by email at info@onlinecpdacademy.co.uk.
These terms apply to every booking made through this website. We may update these terms from time to time, and the version in force at the date of your purchase will apply to your booking.
Licence and intellectual property
When you purchase a course, we grant you a non-transferable, non-exclusive licence to access and use the course content for your own personal learning or for the internal training purposes of the organisation that has booked on your behalf.
All course materials — including text, video, images, assessments and supporting resources — are proprietary and remain our property or that of our licensors. You may not:
- copy, reproduce, republish, distribute or otherwise share the course content with any third party;
- resell, sub-licence, rent or commercially exploit the materials in any way; or
- transfer your licence or login credentials to another person.
We keep our courses under regular review and may update, amend or withdraw any course or part of a course at our discretion, for example to reflect changes in legislation or best practice.
Payment
Available payment methods are shown at checkout. Pay-by-invoice is available for orders of 20 or more learners, with an online payment link. Prices and any applicable discounts are shown before you pay.
Access to a course and to your learning dashboard is granted once full payment has been received and cleared. For invoice orders, course access is set up after the invoice has been paid.
Access and completion
Access to your learning dashboard is set up after payment. Course credits never expire until they're used — unused course places stay on your account until you assign them to a learner, so you can buy now and enrol staff whenever you're ready.
There is no completion deadline once you are enrolled. You can work through the course at your own pace. You will need a laptop or PC to take the final assessment and download your certificate.
If you do not pass the assessment, you can retake it for free as many times as you need until you pass — assessment resits are unlimited and there is no additional charge.
Refunds
You can request a refund for unused course credits. If you have used a credit but a genuine problem prevents you from completing the course, contact us so we can help or arrange a refund. For other requests involving a used credit, please contact us to discuss your circumstances.
If a refund is approved, you must delete any course materials in your possession and you will no longer be entitled to access the course.
Nothing in this section affects any statutory cancellation or refund rights you may have as a consumer.
Liability
Our courses are provided to support fire safety awareness and training. To the fullest extent permitted by law, our total liability to you in connection with a course is limited to the price you paid for that course.
Except as expressly set out in these terms, we give no warranties or guarantees beyond your statutory rights. Nothing in these terms limits or excludes any liability that cannot lawfully be limited or excluded.
Governing law
These terms, and any dispute arising from them, are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. This does not affect any mandatory rights you have under the law of the country in which you live.